Privacy Policy
MyUniGuide (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
By accessing or using the MyUniGuide platform, you agree to the terms of this Privacy Policy.
1. Who We Are
MyUniGuide provides international student support and guidance services through a one-time-payment online platform.
The business is currently operated on an unregistered basis in the United Kingdom. Once registered, updated company details will be added to this Policy.
If you have any questions about this Privacy Policy, contact us at:
📧 hello@myuniguide.co
2. What Information We Collect
We collect information to provide you with personalised recommendations, manage your account and purchase, and improve the platform.
2.1 Information You Provide Directly
- Full name
- Email address
- Date of birth
- Nationality
- Academic background and qualifications
- Application preferences (course, city, budget, university rank, etc.)
- Payment and billing information (processed via a secure third-party provider)
- Account login details
- Any information submitted through forms or support requests
2.2 Information We Collect Automatically
- IP address
- Browser type and device information
- Usage data (pages visited, time spent, platform interactions)
- Cookies and similar technologies (see Section 9)
3. How We Use Your Information
We use your personal data to:
- Create and manage your MyUniGuide account
- Provide personalised university recommendations and guidance
- Process your one-time purchase payment
- Improve our tools, features, and content
- Communicate service updates, notifications, and support responses
- Ensure the security and performance of the platform
- Comply with legal obligations
We do not use your personal information for automated decision-making that has legal or significant effects.
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
- Contract – to provide access to the platform and fulfil subscription services
- Legitimate interests – to improve the platform, prevent fraud, and understand user behaviour
- Consent – where required for certain optional features or marketing communications
- Legal obligation – where required by applicable laws
5. How We Share Your Information
We only share your data when necessary and with trusted third parties, including:
5.1 Service Providers
For example:
- Payment processors
- Cloud hosting providers
- Analytics tools
- Customer support systems
These partners may process your data only to provide their services to us and must comply with strict privacy and security requirements.
5.2 Universities and Third-Party Institutions
We do not share your personal information with universities unless you choose to do so.
5.3 Legal Compliance
We may disclose information if required by law or to protect our legal rights.
We never sell your personal data.
6. How We Store and Protect Your Information
We take appropriate technical and organisational measures to keep your data secure, including:
- Encrypted data transfer (HTTPS)
- Secure payment processing via certified providers
- Access controls and authentication systems
- Regular security reviews
Your personal data is stored in the UK or in locations offering adequate data protection as required by the UK GDPR.
7. How Long We Keep Your Information
We retain your personal data only for as long as necessary to provide our services or meet legal obligations.
Examples:
- Account data: kept for the duration of your subscription
- Payment records: kept for up to 7 years (legal requirement)
- Support emails: retained for service quality and audit purposes
You may request deletion of your account at any time (see Section 8).
8. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Transfer your data (“data portability”)
- Withdraw consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at:
📧 hello@myuniguide.co
9. Cookies and Tracking Technologies
MyUniGuide uses cookies to:
- Remember your preferences
- Improve platform performance
- Analyse usage patterns
You can manage or disable cookies through your browser settings.
A separate Cookie Policy can be provided if needed.
10. Children’s Privacy
MyUniGuide is intended for users aged 16 and over.
Users under 18 must have consent from a parent or guardian.
We do not knowingly collect data from children under 16.
11. Changes to This Privacy Policy
We may update this Policy occasionally.
If changes are significant, we will notify users via email or platform notification.
Continued use of the platform indicates acceptance of updated terms.
12. Contact Us
For questions about this Privacy Policy or your data rights, contact: