Support
Welcome to MyUniGuide Support
We are here to help you get the most out of MyUniGuide. Whether you need assistance with your account, your purchase, application guidance, or using the platform's tools, our support team is ready to help.
If you cannot find the answer you are looking for, please contact us directly using the details below.
How We Can Help
1. Account Support
We can assist with:
- Creating or accessing your account
- Resetting your password
- Updating your profile
- Managing your account and access
If you are unable to log in, please use the “Forgot Password” feature or contact us.
2. Billing & Refunds
Support is available for:
- Understanding what's included in your purchase
- Payment or billing questions
- Updating payment information
- Refund requests within your 14-day window
Please note: MyUniGuide is a one-time payment of £99 for 12 months access - there is no recurring subscription, so there's nothing to renew or cancel.
3. Platform Guidance
We can help you with:
- Navigating MyUniGuide
- Using your personalised tools
- Editing profile information
- Accessing resources and guidance
4. Technical Support
For any technical issues such as:
- Pages not loading
- Errors or bugs
- Issues with forms or dashboards
Our team will look into the issue promptly.
Frequently Asked Questions (FAQ)
You may find an answer in our FAQ section:
Contact Us
If you need direct support, you can reach us at:
We aim to respond within 1–2 business days.
Business Hours
Monday – Friday: 09:00 – 17:00 (UK time)
Saturday – Sunday: Closed
Feedback & Suggestions
We welcome your ideas for improving MyUniGuide.
You can share feedback with us at: